Booking appointments and classes are a mutual agreement. I dedicate TIME in exchange for agreed upon payment. If you cancel last minute or don't show up, my part of the agreement still stands which is time set aside for you. If I can fill your time slot, you committed to, I'm always happy to make a refund. However, appointments canceled in less than 48hrs there will be a 30% charge and no shows will be 50%. Please remember if you show up for work you expect to be paid and in this case I am showing up to work and receiving a fraction of my pay. No show/ cancelation fees aren't a punishment, they are honoring a commitment.